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Care Coordinator

Care Coordinator Job Description

Job Title: Care Coordinator

Reporting To: Registered Manager

Hours: 37.5 hours per week

Work Location: Kendal

Salary: £24,375 – £26,325 per annum

At Litmus, we understand the importance of home, which is why we fully support those who wish to remain in their own homes and maintain their independence for as long as it is safely possible. Our commitment is to provide consistent, reliable, and person-centred care that is tailored to the unique needs of each customer.

We have a fantastic team that we are eager to expand in Westmorland and Furness Council, enabling us to continue delivering dependable, trustworthy, and high-quality home care that meets the personalized needs of private individuals, local authorities, and other organizations.

We are currently seeking a full-time, proactive Care Coordinator to join our team, working closely with the Registered Manager and other team members.

The Care Coordinator will be responsible for organizing care packages to ensure that each service user’s personalized care needs are met by competent and consistent staff. This role involves scheduling weekly rotas, ensuring that care staff receive their schedules one to two weeks in advance, all while maintaining compliance with Care Quality Commission (CQC) standards.

This is a full-time position based in Kendal, Westmorland, and Furness Council, with a minimum of 37.5 hours per week. The salary is negotiable, depending on experience, within the range of £24,375 to £25,740. A full UK driving license is desirable, as well as experience in the Health & Social Care sector, preferably with a Level 3 qualification or a willingness to complete the qualification if needed.

We are seeking someone who:

  • Compassionate and caring
  • Is computer literate and can efficiently use electronic scheduling system.
  • Possesses strong organizational and planning skills.
  • Can effectively prioritize their workload.
  • Has experience in the care industry.
  • Can work well under pressure, independently, and at a fast pace when required.
  • Can lead by example and supervise care workers.
  • Is committed and able to provide hands-on care at short notice.
  • Is fully flexible with working hours to meet the needs of service users.
  • Is approachable, reliable, honest, and trustworthy.
  • Maintains strict confidentiality at all times.

Key Responsibilities:

  1. Care Planning:

    • Develop, review, and update service user’s care plans based on their specific needs, preferences, and medical conditions.
    • Coordinate with healthcare professionals, social workers, and family members to ensure comprehensive care plans are in place.
    • Drive the care hours up on a weekly basis by being able to quickly assess referalls.
    • To assess packages of care referred to us by private referalls, hospitals or local authorities

  2. Scheduling and Coordination:

    • Create and manage staff schedules to ensure that all shifts are covered and that clients receive care as outlined in their care plans.
    • Assign carers based on skills, experience, and compatibility with clients.
    • Daily management of the rota system as required, adding, changing, reassigning or removing visits as and when required.
    • Being able to cover shifts in emergencies

  3. Client and Family Support:

    • Serve as the primary point of contact for clients and their families, addressing concerns, answering questions, and providing regular updates on care.
    • Conduct regular check-ins with clients to assess their satisfaction with care services and to make necessary adjustments.

  4. Staff Management:

    • Support and supervise carers, ensuring they have the necessary resources and training to provide high-quality care.
    • Address any performance issues and provide ongoing support and guidance to caregiving staff.
    • To manage the team’s annual leave requests and maintan an absence diary
    • Work with the Registered Manager and HR team in regards to absence management
    • Work as part of the on-call team providing out of hours support if needed
    • Assist the HR team with any recruitment needs for the specific areas of needs
    • To monitor the daily clocking in and out of staff members, identifying any anomalies
    • To carry out regular supervisions and spot checks to maintain high standards

  5. Liaison and Communication:

    • Act as a liaison between clients, carers, other healthcare providers, and other relevant stakeholders to ensure seamless communication and coordination of care.
    • Communicate any changes in care plans or client conditions promptly and effectively.

  6. Administration, Documentation and Reporting:

    • Maintain accurate and up-to-date records of care plans, schedules, client interactions, and any incidents or changes in client conditions.
    • Prepare and submit reports as required by management or regulatory bodies.
    • To carry out general office duties, answering the phone, general administration, etc

  7. Quality Assurance:

    • Monitor the quality of care provided to clients, conducting regular assessments and implementing improvements as needed.
    • Ensure compliance with all relevant healthcare regulations and company policies.
    • Communicate either in writing or verbally with other professionals involved in the service provision of care.

  8. Crisis Management:

    • Respond to emergencies or changes in client needs with urgency, coordinating with staff and healthcare providers to ensure clients receive timely and appropriate care.

  9. Continuous Improvement:

    • Participate in training and professional development opportunities to stay informed about best practices in care coordination and healthcare management.
    • Contribute to the development of policies and procedures that enhance the quality and efficiency of care services.

Qualifications:

  • Education: A diploma or degree in healthcare, social work, or a related field is preferred.
  • Experience: Previous experience in the care sector,  coordination role, or healthcare management role is essential.
  • Skills:
    • Strong organizational and time-management skills.
    • Excellent communication and interpersonal abilities.
    • Ability to handle sensitive and confidential information with discretion.
    • Problem-solving skills and the ability to manage crises effectively.
    • Proficiency in using scheduling software and maintaining detailed records.

Working Conditions:

  • The role may require occasional evening or weekend work to manage client needs and staff schedules.
  • The Care Coordinator may need to travel locally within and around the region to visit clients or attend meetings.

Benefits:

  • Pension Scheme
  • Full Holiday Pay
  • Free Uniform
  • Christmas Gifts
  • Mileage and other expenses
  • Company Smart Phone
  • Training & Development
  • Refer a Friend Options
  • Employee Recognition Awards
  • Development opportunities with options for progression

Essential

Resident of Westmorland and Furness Council area.

Ability to commute within and around the region

Valid full driving license and access to own car

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